Refund and Returns Policy

We want you to be completely satisfied with your purchase from Nequare. If for any reason you are not happy with your order, we offer a clear and straightforward return and refund process.

Returns

• Eligibility: You may return most products within 30 days of receiving your order.
• Condition: To be eligible for a return, the product must be in its original, unused condition and packaging.
• Non-returnable items: Certain items such as custom-made products or items marked as final sale may not be eligible for return.

How to Return an Item

• Contact Us: Before returning an item, please contact our customer support team at support@nequare.com to request a return authorization.
• Return Authorization: Once we review your request, we will provide instructions for returning the product.
• Return Shipping: You are responsible for the cost of return shipping, unless the item was damaged or incorrect upon delivery.
• Refund Processing: After we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method.

Refunds

• Processing Time: Refunds are typically processed within 7-10 business days after receiving the returned item.
• Partial Refunds: If the item shows signs of use, damage, or is missing parts, a partial refund may be issued based on the condition of the returned product.
• Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent or damaged).

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@nequare.com with photos of the damage. We will offer a replacement or full refund, including shipping costs, depending on the situation.

Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with your return, please reach out to us:

Nequare Stage Lights
Email: support@nequare.com